Find answers to our most frequently asked questions below:

Q: What are your hours of service?

A: We are open from 9 am to 9 pm every day, including weekends and holidays to provide you with convenient and easy access.

Q: Do I need an appointment or a referral?

A: No appointment or referral is needed. Please feel free to walk into one of our locations whenever you may need us.

Q: What ages of patients do you treat?

A: We treat patients of all ages, including infants, toddlers, children, teens, adults and the elderly.

Q: What's the difference between Urgent Care & Walk-in Care?

A: Walk-in Care offers patients treatment for common, non-life threatening conditions, such burns, sprains, and sore throat.

Urgent Care is similar but offers expanded service hours and enhanced services, such as lab & imaging tests and treatment for more severe issues.

Q: Should I go to an urgent care center or the emergency room?

A: If you are experiencing chest pain, shortness of breath, dizziness, loss of consciousness, severe headache, severe abdominal pain, or severe bleeding, please go to the nearest hospital emergency department or call 911. 

Q: Do you take my health insurance?

A: We accept most major insurance plans. If your insurance is not listed, please call the phone number on your health insurance card to see if urgent care services are accepted.

Q: I don't have health insurance. Can I still come to the urgent care facility?

A: Yes, we accept self-paying patients and payments can be made via cash, debit or credit card, personal checks, or online bill pay.

Q: Can I pay my medical bill online?

A: Yes, online bill pay is one of our accepted payment options for your convenience. 

Q: Can I get my prescription filled at the facility?

A: Yes, we offer low-cost, commonly prescribed medications on site. For more information about on-site prescriptions, visit our Prescription FAQ page. 

Q: Can I get a physical exam on site?

A: Sports physicals are offered at our urgent care locations. For preventative, comprehensive, well-being, or pre-operative physicals, please contact your primary care provider.

Q: Can I get an X-ray or other imaging tests on site?

A: X-rays are available on site; however, they are only available when ordered by the urgent care provider following an evaluation of the problem. 

Imaging tests are not available by order or request from a provider outside of the urgent care facility or on patient request without being seen by an urgent care provider.

CT scan, MRI, and ultrasound capabilities are not available on site. Patients who believe they may urgently require one of these tests should proceed to the nearest hospital emergency department.

For more information about specific services, please give us a call at one of our locations.

Q: Can I get blood work done on site?

A: Yes, we are able to draw blood work. However, tests are not run on site so it will take 1 to 2 days for results to come back.

We are able to run a number of non-blood tests at the time visit, including urine testing for infection, urine pregnancy tests, rapid strep tests, and finger stick blood sugar testing.

Blood work is not available by order or request from a provider outside of the urgent care facility or on patient request without being seen by an urgent care provider.

If you have a problem that requires immediate blood work to make a diagnosis or determine appropriate treatment within a safe timeframe, we may refer you to a hospital emergency department.

For more information about specific services, please give us a call at one of our locations.

Q: Can I get an order for screening blood work or test?

A: Our providers will not order screening, preventative, or routine monitoring blood work or tests (i.e. for cholesterol testing, pap smears, mammograms or prostate screening). We will help you obtain a visit with your primary care provider for these concerns.

For more information about specific services, please give us a call at one of our locations.


Questions / Concerns?

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